UNICEF Water Operations
Safe Water Services for Every Community
Public-facing water services website for requests, maintenance follow-up, quality oversight, and transparent operational reporting.
Operational Snapshot
Real-time totals from the Water app operational records.
Core Services
Household Service Requests
Register new service requests and track response from intake to closure.
Request ServiceWater Quality Assurance
Record water quality sampling and monitor compliance status by location.
View TestsMaintenance Dispatch
Report breakdowns, assign teams, and enforce SLA timelines.
Report IssueCommunity Feedback
Capture complaints, suggestions, and resolution actions transparently.
Submit FeedbackBilling and Payments
Manage billing cycles, instalments, and payment transaction follow-up.
Open BillingIncident Escalation
Escalate critical cases quickly using workflow and alert channels.
Escalate CaseFeatured Projects
No projects are available for public display yet.
Operational Domains
Service Delivery
Manage intake, subscriptions, inspections, and customer issues.
- Water Customer DocType
- Water Subscription DocType
- Service Request DocType
- Inspection Report DocType
Field Operations
Run field execution from project planning to quality and maintenance follow-up.
- Water Project DocType
- Water Point DocType
- Maintenance Request DocType
- Field Inspection DocType
Billing & Revenue
Monitor billing cycles, payments, instalments, and tariff controls.
- Water Bill DocType
- Payment Transaction DocType
- Bill Instalment Plan DocType
- Tariff Schedule DocType
Monitoring & Analytics
Track KPIs, benchmarks, dashboards, and performance trends.
- KPI Definition DocType
- Performance Benchmark DocType
- Dashboard Configuration DocType
- App Analytics Event DocType
Governance & Workflow
Control approvals, automation templates, notifications, and compliance logs.
- Workflow DocType
- Workflow Template DocType
- Workflow Instance DocType
- Dynamic Form Schema DocType
Program Delivery
Track implementation milestones, risks, changes, and establishment setup masters.
- Deployment Milestone DocType
- Risk Register Entry DocType
- Change Request DocType
- Water Establishment DocType
Digital Channels
Publish content and manage social, website feed, and deep link configuration.
- CMS Article DocType
- Social Content Queue DocType
- Social Account DocType
- Website Feed Configuration DocType
Knowledge & Records
Maintain archive structure and retention controls for compliant records.
- Archived Document DocType
- Filing Plan DocType
- Retention Policy DocType
- Document Type Master DocType