UNICEF Water Operations

Support and Community Channels

Submit issues, feedback, and service requests through the official digital support channels.

Open Operations Workspace User Guide Request Service

Submit a Case

Service Request

Request new service setup or operational support.

Start Request

Complaint

Report service disruption, delay, or unresolved issue.

Submit Complaint

Beneficiary Feedback

Share suggestion, appreciation, or feedback for improvements.

Send Feedback

Resolution Path

  • Case is received and logged with a tracking reference.Step 1
  • Relevant operational team is assigned and notified.Step 2
  • Field verification or action is completed.Step 3
  • Outcome is recorded and communicated for closure.Step 4