UNICEF Water Operations
Services
Access operational water services digitally: requests, quality monitoring, maintenance, feedback, and billing support.
Service Catalogue
Household Service Requests
Register new service requests and track response from intake to closure.
Request ServiceWater Quality Assurance
Record water quality sampling and monitor compliance status by location.
View TestsMaintenance Dispatch
Report breakdowns, assign teams, and enforce SLA timelines.
Report IssueCommunity Feedback
Capture complaints, suggestions, and resolution actions transparently.
Submit FeedbackBilling and Payments
Manage billing cycles, instalments, and payment transaction follow-up.
Open BillingIncident Escalation
Escalate critical cases quickly using workflow and alert channels.
Escalate CaseHow Service Delivery Works
- 1. Submit request or issue through service channelsIntake
- 2. Route to responsible field or support teamAssignment
- 3. Execute inspection, maintenance, or test activityExecution
- 4. Close and document outcome with evidenceClosure